Returns Policy


Your satisfaction with any purchase from Fitzula's Gift Shop is 100% guaranteed. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund - whichever you prefer.

How To Return A Piece Under the 30 Day Money Back Guarantee*

If you wish to return a piece under the 30 Day Money Back Guarantee:
  1. Check your invoice to ensure that you are within 30 days of the Ship Date.
  2. Repack the piece in its original packaging and enclose the packing slip.
  3. Address the package as follows:
      Returns Department
      Fitzula's Gift Shop
      1614M Union Valley Rd
      West Milford, NJ 07480
  4. The package must be shipped with an insured courier (FedEx, UPS, USPS Parcel Post) and a delivery confirmation or tracking number is needed to confirm delivery. Collect shipments and C.O.D.s will be refused and returned to sender. Fitzula's Gift Shop is not responsible for items damaged or lost in transit.
  5. Once we have received the piece back in the original box, with the original paperwork, a refund will be issued within 7 business days for the cost of the product less a 10% restocking fee. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. We do not reimburse shipping charges.

* Please Note:
A) If Fitzula's Gift Shop receives a return that was sent after 30 days of Ship Date, you will receive store credit ONLY. We will not accept returns back for orders sent after 6 months of ship date. Sorry, there are no exceptions.
B) Any candle that has been burned will not be accepted for return.

What To Do If I Received An Incorrect Or Damaged Piece

Simply notify us of the problem within 14 days of the shipment date either by phone at 800-895-1332 or by e-mail at cs@fitzulas.com. Upon notification we will send you a return shipping label. Once you have received the label re-package the item and bring it to your nearest UPS store. Once we have received the piece back in the original box, we will either ship you a new piece (if in stock) or a refund will be issued within 7 business days for the cost of the product only. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. We do not reimburse freight charges.