Frequently Asked Questions

Ordering: Shipping:
Policies: General:

Ordering Questions

How to order online?
Ordering online at Fitzula's Gift Shop is secure and easy. Online orders are processed with a secure server. All information is protected against unauthorized access and encrypted before being sent to us.

Shop by Brand Name, Product Type, Gift Occasion or Search Our Database. Once you have identified what you want, enter the desired quantity and click on "Add to Basket". When you have finished shopping, click on "Check Out Now" and complete the online order form.

Upon completion of your order, an order confirmation will be sent to the email address provided on the order form within 24 hours. Most orders are shipped within one business day and you will receive a second email from us with your UPS tracking number upon shipment.

Can I order by phone or fax?
Phone orders may be placed Monday through Friday, 10:00am to 6:00pm EST and Saturday 9:00am to 3:00pm by calling (800) 895-1332. In order to serve you better, please have our product code for the merchandise you would like to order. To protect you from possible credit card fraud, all orders must include cardholder's name as it appears on the card, the billing address the credit card statement is mailed to, the expiration date, and the cvv number.

Fax orders may be placed 24 hours a day, 7 days a week, at (973) 657-0180. Please include the item(s) you would like to order, your full name, billing address, shipping address (if different than billing), credit card number, expiration date and cvv number.

I have security concerns.
Orders placed on our web site are completely secure. We use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process.

What payment methods do you accept?

Credit Cards
We accept Visa, MasterCard, American Express, and Discover Card. In addition, we accept bank cards with a Visa or MasterCard logo on them, but do not accept ATM cards.

Gift Certificates
To redeem a gift certificate, simply enter the gift certificate number on the payment page during the check out process.

Personal Checks & Money Orders
Checks and Money orders should be sent to:
Fitzula's Gift Shop
1614M Union Valley Road
West Milford, NJ 07480

Orders will be sent immediately (if in stock) upon receipt of Money Order. Please allow 10 days for personal checks to clear. Please include your order number on Check or Money Order.

When do you charge my card?
Charge cards are not processed until orders are ready to ship. If your order is not in stock, your card will not be charged until the product has come in and is ready to ship.

Do you charge Sales Tax?
As tax laws require us to collect sales tax from customers who reside in states where we have established offices, Fitzula's Gift Shop charges 7% sales tax on any order shipped to a New Jersey address.

Shipping Questions

What are the shipping options?

Our standard shipping method for the continental United States is UPS Ground.
P.O. Box addresses will be shipped via U.S.P.S. Priority Mail.

Orders ship within 24-48 hours. If an item that you have ordered will not ship within 4 business days, we will contact you by telephone or e-mail to verify that you would still want the item, and give you our most reasonable estimate of when the product will be available to ship to you.


What is the cost of shipping?

Shipping and handling is calculated on your online order according to the chart below:

Merchandise Total: Add:
Under $25 $7.95
$25.00 - $49.99 $8.95
$50.00 - $74.99 $9.95
$75.00 - $99.99 $10.95
$100.00 and up FREE


International Shipping
We do not ship internationally. We only ship to the continental United States.

Can I ship to different addresses?
If you'd like items sent to different address, you must place separate orders for each address.

How long will it take to receive my package?

How long will it take to receive my package?
UPS 2 Day Air - does not include the day it is shipped - Orders usually ship within 24-48 business hours.
UPS Ground - See TIME-IN-TRANSIT MAP below.

Below, please find an estimate of the number of BUSINESS days (Mon. - Friday) UPS Ground will take for you to receive your shipment. We've found this to be 95% accurate. Holidays and the Christmas season take longer. We normally take 24-48 hours to process and ship your order (Mon. - Friday), so add another day or two for processing and you can get a very good idea of when the package will reach your door.

Policies


Privacy Policy
Fitzula's Gift Shop has created this privacy statement in order to demonstrate our firm commitment to privacy. Under no circumstances do we share any personal information with third parties. All personal information is kept within Fitzula's Gift Shop for our use in processing your orders. Never at any time have we, nor will we, sell your email or other personal information to a third party.

Returns Policy

Your satisfaction with any purchase from Fitzula's Gift Shop is 100% guaranteed. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund - whichever you prefer.

How To Return A Piece Under the 30 Day Money Back Guarantee*

If you wish to return a piece under the 30 Day Money Back Guarantee:
  1. Check your invoice to ensure that you are within 30 days of the Ship Date.
  2. Repack the piece in its original packaging and enclose the packing slip.
  3. Address the package as follows:
      Fitzula's Gift Shop
      Returns Department
      1614M Union Valley Rd
      West Milford, NJ 07480
  4. The package must be shipped with an insured courier (FedEx, UPS, USPS Parcel Post) and a delivery confirmation or tracking number is needed to confirm delivery. Collect shipments and C.O.D.s will be refused and returned to sender. Fitzula's Gift Shop is not responsible for items damaged or lost in transit.
  5. Once we have received the piece back in the original box, with the original paperwork, a refund will be issued within 7 business days for the cost of the product less a 10% restock fee. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. Sorry, we do not reimburse shipping charges.
* Please Note:
A) If Fitzula's Gift Shop receives a return that was sent after 30 days of Ship Date, you will receive store credit ONLY. We will not accept returns back for orders sent after 6 months of ship date. Sorry, there are no exceptions.
B) Any candle that has been burned will not be accepted for return.

What To Do If I Received An Incorrect Or Damaged Piece

Simply notify us of the problem within 14 days of the shipment date either by phone at 800-895-1332 or by e-mail at cs@fitzulas.com. Upon notification we will send you a return shipping label. Once you have received the label re-package the item and bring it to your nearest UPS store. Once we have received the piece back in the original box, we will either ship you a new piece (if in stock) or a refund will be issued within 7 business days for the cost of the product only. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. Sorry, we do not reimburse freight charges.

Opt-out Policy
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

We give users the following options for removing their information from our database to not receive future communications or to no longer receive information about our services.

  1. You can send email to cs@fitzulas.com
  2. You can send mail to the following postal address:
    Fitzula's Gift Shop
    Bearfort Shopping Village
    1614M Union Valley Road
    West Milford, NJ 07480
  3. You can call the following telephone number: 800-895-1332

General

Where are you located?
Fitzula's Gift Shop
Bearfort Shopping Village
1614M Union Valley Road
West Milford, NJ 07480 		view map to our store

How do we contact you?
Phone # 973-657-9072
FAX # 973-657-0180
Toll Free 800-895-1332
E-mail cs@fitzulas.com